Last Updated: April 5, 2026
1. Information We Collect
We collect information you provide directly to us, including:
• Account information (name, email, phone number)
• Profile details (bio, business information, photos)
• Listing information (product/service details, pricing, images)
• Service provider information (licensing, certifications, insurance certificates)
• Transaction details (orders, payments, delivery addresses)
• Communications (messages, reviews, support inquiries)
• Payment information (processed securely by Stripe)
• Legal acceptance records (agreement timestamps, IP addresses, user agents)
• Provider liability acknowledgments and safety certifications
2. Automatically Collected Information
We automatically collect certain information when you use our Platform:
• Device information (type, operating system, unique identifiers)
• Usage data (pages viewed, features used, time spent)
• Location data (if you grant permission)
• Log data (IP address, browser type, access times)
• Analytics data (app performance, error reports)
3. How We Use Your Information
We use collected information to:
• Provide and improve our Platform services
• Process transactions and send related notifications
• Facilitate communication between buyers and sellers
• Track legal compliance and agreement acceptance
• Maintain audit trails for liability protection
• Verify service provider qualifications (when applicable)
• Personalize your experience and provide recommendations
• Detect and prevent fraud, abuse, and security issues
• Send important updates and marketing communications (with your consent)
• Comply with legal obligations and enforce our terms
• Defend against legal claims or disputes
• Analyze usage patterns and improve Platform functionality
4. Information Sharing
We share your information only in these circumstances:
• With other users: Buyers and sellers see relevant transaction information
• With Stripe: Payment processing requires sharing transaction details
• With service providers: Analytics, hosting, and support services
• For legal compliance: When required by law or to protect rights
• In legal proceedings: Legal acceptance records and compliance data may be shared in disputes, litigation, or regulatory investigations
• With insurance companies: In case of claims or incidents involving services
• Business transfers: In connection with mergers or acquisitions
• With your consent: When you explicitly authorize sharing
We never sell your personal information to third parties.
5. Payment Information
Payment processing is handled by Stripe. We do not store your complete credit card numbers or bank account details on our servers. Stripe's privacy policy governs how they handle your payment information.
For sellers, we store your Stripe Connected Account ID to facilitate payouts but do not have access to your complete banking details.
6. Data Security
We implement industry-standard security measures to protect your information:
• Encryption in transit (HTTPS/TLS)
• Encrypted storage for sensitive data
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Monitoring for suspicious activity
However, no security system is impenetrable. You are responsible for maintaining the confidentiality of your account credentials.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Even after account deletion, we may retain certain information to:
• Comply with legal obligations and tax requirements
• Resolve disputes and enforce agreements
• Defend against legal claims (liability protection)
• Prevent fraud and abuse
• Maintain transaction records (typically 7 years)
• Preserve legal acceptance records and audit trails (7+ years for liability protection)
8. Your Privacy Rights
You have the right to:
• Access your personal information
• Correct inaccurate data
• Request deletion of your account and data
• Object to certain data processing
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent for optional data collection
To exercise these rights, contact us at privacy@timber.bid or use the privacy settings in your account.
9. Location Data
We collect location data to show nearby listings and calculate delivery distances. You can control location permissions through your device settings. Some features may be limited if location access is denied.
10. Cookies and Tracking
We use cookies and similar technologies to enhance your experience and analyze usage patterns. You can control cookie preferences through your browser settings.
11. Children's Privacy
Our Platform is not intended for users under 18. We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it promptly.
12. California Privacy Rights
California residents have additional rights under CCPA, including the right to know what personal information is collected, to request deletion, and to opt out of sale (though we do not sell personal information).
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or Platform notification. Your continued use after changes indicates acceptance of the updated policy.
14. Contact Us
For privacy-related questions or to exercise your rights:
Email: privacy@timber.bid
Data Protection Officer: dpo@timber.bid