Firewood by text
Text-order instructions, SMS choices, and how to stop or get help.
How do I get a price for tree work?
Use the instant estimate at timber.bid/estimate — snap photos of the tree, get a price range in about a minute, and (optionally) post it as a job so local pros bid on it. No account needed to get the estimate.
What is a deposit? Is it required?
Never required. A deposit is an optional refundable hold (not a charge) that marks your job or firewood request as FUNDED — pros treat funded requests as deals, not leads, so you get faster, more competitive quotes. It's captured only when you accept a quote, counts toward your total, and releases on its own — after 48 hours if nobody bids (and if that happens, we'll find you a crew ourselves), otherwise in about 7 days if you don't hire anyone. If you cancel after you hire and your card is charged, you get everything back except the card processing fee Stripe keeps (about 3%). If we have already started finding or buying wood for a firewood order, a cancellation charge may also apply (a flat $25, or what we paid for the wood): see the Refund Policy. If the seller cancels or never delivers, you get all of it back.
How does paying for a job work?
Accept a quote and the platform handles the money: your deposit (if any) applies to the total, the balance settles when the work is done, and the provider is paid automatically through Stripe. Card details never go to the provider.
How do refunds work?
Uncaptured deposits release automatically or on request. If you accepted a quote and things changed before the work was done and settled, you can reverse the applied deposit from the job page. After a job is completed and paid out, disputes go to disputes@timber.bid.
How do I buy firewood?
Browse listings on the market, or post a firewood request (amount, condition, your budget) and let local sellers quote you — including delivery. Wood.delivery runs on the same platform if you came from there.
What is a Premium request? Does it guarantee faster delivery?
Premium is an optional paid service, where it is offered: we work your request first and push for the fastest delivery a local seller can do. It is a service and a fee, not a guarantee. Delivery still depends on a local seller having the wood and a truck free, so we never promise a day or an hour. The fee shows as its own line before you pay, next to the wood and the delivery.
Who delivers my firewood?
Usually the seller. If the seller cannot deliver, we can look for a local delivery option and send you a quote if one becomes available: an independent driver whose truck or trailer is rated for the load. Nothing is booked until a driver has accepted the job and you have approved the price. You see wood, delivery and any Premium fee as separate lines, and the driver photographs the drop-off before anyone is paid.
How do I sell on timber.bid?
Create a listing (firewood, services, or both) — payment setup can wait until your first sale. Nearby jobs and requests are matched to you automatically; Pro ($99/mo) adds instant lead emails, 1% seller fees (vs 2.5%), and unlimited bids.
What does timber.bid charge?
Buyers pay a marketplace fee on checkout orders: 8% on the first $2,500, then 4% of the order subtotal, so larger jobs carry a lower effective rate. Sellers pay 2.5% — Pro sellers pay 1%. Posting requests, getting estimates, and bidding are free.
I have free wood / leftover logs — what do I do with them?
Post them on the free wood board (timber.bid/wood-drop-off). Local firewood folks come get them — you skip the chipper and the dump fees.
Something looks broken or wrong.
Tell us at buyers@timber.bid, or ask Woody (the chat assistant) — it can usually sort things out on the spot.